Question 1

How much notice do you need for a removal?

Accepted Answer

We recommend booking at least 2-4 weeks in advance, especially during peak moving seasons (spring and summer). However, we understand that property transactions can be unpredictable, and we'll do our best to accommodate shorter notice periods when possible. For urgent moves, please call us on 07570 893448 to discuss availability.

Question 2

Are you fully insured?

Accepted Answer

Yes, Sam's Removals is fully insured. We take great care with all your belongings, but we're fully covered for your peace of mind. We recommend that customers arrange their own insurance for items of exceptional value or irreplaceable items, and we can discuss this when you book.

Question 3

Do you provide packing materials?

Accepted Answer

Yes, we can provide all necessary packing materials including boxes, bubble wrap, packing paper, and protective blankets. We also provide clothing/wardrobe transporters and moving boxes well in advance of your move date if you prefer to pack yourself. Alternatively, our professional packing service can handle everything for you.

Question 4

What areas do you cover?

Accepted Answer

We provide removal services across Berkshire, Hampshire, Surrey, and Wiltshire, including Newbury, Thatcham, Reading, Basingstoke, Oxford, Swindon, Andover, Hungerford, and surrounding areas. We also handle long-distance moves across the UK. If you're unsure whether we cover your area, please contact us to discuss your requirements.

Question 5

How do you calculate the cost?

Accepted Answer

Our quotes are based on several factors including the volume of goods, distance, access requirements, and any additional services needed (such as packing or storage). We provide free, no-obligation quotes either over the phone or by visiting your property. All quotes are valid for 30 days and we'll discuss any potential additional charges upfront.

Question 6

Can you move specialist items like pianos or antiques?

Accepted Answer

Absolutely! We have over 27 years of experience moving specialist items including grand pianos, antiques, artwork, and delicate porcelain. We use specialist packing techniques and equipment to ensure these valuable items are transported safely. Please mention any specialist items when you book so we can prepare accordingly.

Question 7

What happens if I need to change my moving date?

Accepted Answer

We understand that property transactions can be delayed. If you need to change your moving date, please contact us as soon as possible. We'll do our best to accommodate changes to your schedule. Cancellations made less than 48 hours before the scheduled removal date may be subject to a cancellation fee, but we're flexible and will work with you.

Question 8

Do you offer storage services?

Accepted Answer

Yes, we offer secure storage solutions for both short-term and long-term needs. This is perfect if you're between properties, downsizing, renovating, or just need extra space. We can collect your items, store them securely, and deliver them when you're ready.

Question 9

How long does a typical house move take?

Accepted Answer

The duration depends on the size of your property and the distance. A typical 2-3 bedroom house move locally usually takes a full day. Larger properties or long-distance moves may take longer. We'll provide an estimated timeframe when we quote, and we work efficiently to minimize disruption to your schedule.

Question 10

Do I need to be present during the move?

Accepted Answer

It's helpful if you or an authorized representative can be present during the move to answer any questions and ensure items go to the correct rooms. However, if you can't be there, we can work from detailed instructions provided in advance. We'll keep you informed throughout the process.

Question 11

What's included in your removal service?

Accepted Answer

Our removal service includes professional removal staff, appropriate vehicles, protective materials (blankets, covers), and careful handling of all your belongings. We'll pack items if you've booked our packing service, load everything safely, transport to your new property, and unload into the correct rooms. We can also help with furniture assembly/disassembly if needed.

Question 12

Do you move items up and down stairs?

Accepted Answer

Yes, our experienced team can handle stairs, narrow hallways, and difficult access situations. We use appropriate equipment and techniques to safely move items up and down stairs. Please let us know about any access challenges when you book so we can prepare accordingly.

Question 13

Can you handle office removals?

Accepted Answer

Yes, we provide professional office removal services. We understand the importance of minimal business downtime and can work around your schedule, including evenings and weekends if needed. We can also help with IT equipment, filing systems, and office furniture.

Question 14

What size vehicles do you have?

Accepted Answer

We have a range of vehicles to suit different move sizes, from smaller vans for studio flats to larger removal trucks for family homes. We'll assess your requirements and ensure we bring the appropriate vehicle(s) for your move.

Question 15

Do you provide a same-day packing and moving service?

Accepted Answer

Yes, many of our customers choose to have packing and moving done on the same day for maximum convenience. We can coordinate both services seamlessly, ensuring your move is completed efficiently in one day.

Question 16

Do I have to pack everything myself?

Accepted Answer

No, you don't have to pack anything yourself if you don't want to! Our professional packing service can handle everything from fragile china to bulky furniture. Just sit back and let our experienced team do the work for you.

Question 17

What packing materials do you use?

Accepted Answer

We use high-quality packing materials including sturdy boxes, bubble wrap, packing paper, protective blankets, and specialist materials for delicate items. All materials are designed to protect your belongings during transit.

Question 18

How do you label boxes?

Accepted Answer

All boxes are clearly labeled by room (e.g., 'Kitchen', 'Master Bedroom', 'Living Room') to make unpacking at your new home quick and easy. We keep everything organized throughout the process so you know exactly where everything is.

Question 19

Can you pack just specific items?

Accepted Answer

Yes, if you prefer to pack most items yourself but need help with specific items like artwork, antiques, or electronics, we can provide a partial packing service. We'll use specialist packing techniques for these delicate items.

Question 20

How far in advance can you pack?

Accepted Answer

We can pack your belongings in advance of your move date, or we can pack and move on the same day. Many customers prefer same-day packing and moving for convenience. We can also provide packing materials well in advance if you'd like to start packing yourself.

Question 21

How secure is your storage facility?

Accepted Answer

Our storage facilities are secure, clean, and well-maintained. Your belongings are protected and easily accessible when you need them. We take security seriously and ensure all items are stored safely.

Question 22

What can I store?

Accepted Answer

You can store most household items, furniture, and personal belongings. We cannot store hazardous materials, flammable liquids, firearms, or other dangerous items. If you're unsure about specific items, please ask us when you book.

Question 23

How long can I store items?

Accepted Answer

We offer both short-term and long-term storage solutions. Whether you need storage for a few weeks between properties or several months, we can accommodate your needs. We're flexible and can work with you to create a storage plan that fits your timeline.

Question 24

Can you collect items for storage?

Accepted Answer

Yes, we offer a full service storage solution. We can collect your items, store them securely, and deliver them when you're ready. This makes the whole process seamless and stress-free.

Question 25

How much does storage cost?

Accepted Answer

Storage costs depend on the volume of items and the duration. We provide competitive quotes based on your specific requirements. Contact us for a free, no-obligation quote tailored to your storage needs.

Frequently asked questions

General Questions

Removal Questions

Packing Questions

Storage Questions